jtwin's Privacy Policy

Introduction & Scope

jtwin is a secure and reliable online betting and gaming platform in Bangladesh. This privacy policy ("Policy") applies to the jtwin website https://jtwin.lat and explains how we collect, process, store, and protect the personal information of our users.

By using our platform, completing registration, or using our services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services or contact our support team.

jtwin fully respects the privacy of its users. We never sell your personal information or disclose it to unauthorised third parties. We are committed to keeping your data secure at all times using SSL encryption and advanced technology.

What Information We Collect

jtwin collects various types of information to ensure the quality of our services and provide you with the best experience. The details are listed below:

2.1 Registration & Account Information

Information you provide when creating an account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred username and password (stored in encrypted form)

2.2 Identity Verification Information

To ensure responsible gaming and prevent fraud, we may request specific documents for identity verification. These may include a copy of your National ID (NID) or passport.

2.3 Financial Information

We collect your payment method details to process deposits and withdrawals. For transactions via bKash, Nagad, and Rocket, the relevant mobile numbers and transaction records are stored. Full bank account or card numbers are never stored in our system.

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Session time and site usage patterns
• Referral source (where you came from before visiting the site)

2.5 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and platform usage patterns are recorded in our system. This is used to ensure responsible gaming and improve your experience.

Purpose of Data Use

jtwin uses the collected information for the following legitimate purposes:

• Account Management: Creating, managing, and securing your account.
• Service Delivery: Providing all platform features including gaming, betting, deposits, and withdrawals.
• Identity Verification: Confirming age and preventing multiple accounts.
• Processing Financial Transactions: Completing deposits and withdrawals securely.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Identifying excessive gaming and providing timely support.
• Service Improvement: Enhancing platform performance and user experience.
• Legitimate Communications: Sending important updates, security alerts, and account-related notifications.

We never use your information beyond the purposes listed above. We always obtain your consent before contacting you for marketing purposes.

Disclosure & Sharing of Information

jtwin does not sell, rent, or exchange your personal information. However, certain information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game software providers may receive specific relevant information. These partners operate under strict confidentiality agreements and may only use the information to provide the specified services.

4.2 Legal Obligations

We may be required to disclose information based on a court order, valid legal process, or a lawful request from authorities. In such cases, only the information legally required will be disclosed.

4.3 Fraud & Security

In the event of fraudulent activity or a security threat to the platform, relevant information may be shared with the appropriate authorities.

4.4 Business Transfer

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and data protection measures will remain in place.

Cookies & Tracking Technologies

The jtwin website uses cookies and similar tracking technologies to operate properly and improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are required to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies will prevent the site from functioning properly.

5.2 Analytics Cookies

We use analytics tools to understand how the platform is used. This helps us improve our services and quickly identify technical issues.

5.3 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may limit certain services.

Third-Party Integrations

The jtwin platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others. These third parties may have their own privacy policies.

We are not responsible for the privacy practices of third parties. However, we only work with partners who maintain high standards of data protection. jtwin carefully verifies all partners before sharing your information with them.

Data Security Measures

jtwin follows the highest industry standards to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transfers between you and our servers are protected through encrypted connections.
• Password Hashing: Your password is never stored directly — it is hashed using advanced cryptographic algorithms.
• Firewall & Intrusion Detection: Our server infrastructure is protected by multi-layered security systems.
• Regular Security Audits: Expert teams regularly identify and resolve system vulnerabilities.
• Restricted Access: Your personal information can only be accessed by authorised staff, who operate under strict confidentiality policies.
• Two-Factor Authentication: Two-factor authentication is active to provide additional security for your account.

However, no method of transmitting information over the internet or electronic storage is 100% secure. We strive to ensure maximum protection, but we cannot guarantee complete security. In the event of any security breach, we will notify you immediately.

Data Retention Period

jtwin retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:

• All account information is retained for as long as the account remains active.
• Financial transaction records are kept for a set period in accordance with legal and audit requirements.
• Even after an account is closed, certain information may be retained for a specified period for fraud prevention and dispute resolution.
• Information from inactive accounts is deleted or anonymised after a specified period.

When the retention period expires or you request deletion of your information, we securely delete or anonymise your data in a way that makes identification impossible.

Your Rights & Controls

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a common format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time. In some cases, it may be necessary to retain certain information for legal reasons or legitimate business interests.

Protection of Minors

jtwin's services are for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21 or allow them to create an account.

We verify age at the time of registration. If we receive information indicating that a user is under 21, we will immediately close their account and delete the associated information.

If you believe a minor is using our platform, please notify us at [email protected]. Ensuring responsible gaming is one of our highest priorities.

Policy Changes & Updates

jtwin may update this privacy policy from time to time. Changes may be made to the policy due to changes in the service, legal requirements, or advances in technology.

In the case of significant changes, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending a notice to your registered email address
• Changing the "Last Updated" date at the top of this page

Continued use of the platform after changes have been made will indicate that you have accepted the updated policy. If you do not agree to any changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy and support team is available 24/7 to assist you.

We generally respond to your requests as quickly as possible. You may send any request to exercise your privacy rights through the channels above.

For more details, visit our FAQ page or visit the About Us page.